Feedback

Customer satisfaction is our main priority so please leave positive feedback if you are completely satisfied.

If you feel there is an issue with your order, please contact us first before leaving any negative feedback and we will do our best to resolve the situation for you.

Lost & Delayed Orders

All orders once paid should be shipped within 5 working days. All International orders should be with you within 25 to 45 working days once despatched. Sometimes delivery maybe longer due to reasons subject to the delivery company. Please note any such delays are beyond our control.

Feel free to contact us after this period has passed if your order has not arrived however China Post will not investigate missing items until 50 working days have passed, therefore we can’t issue refunds or send replacement items until 50 working days have passed.

Returns

Returns accepted for unused and unopened items only within 30 days. For a FULL REFUND DO NOT remove any stickers or protective film unless you are 100% certain you will be using and keeping the item. After this period if a fault develops, and your item is still under warranty, it will either be repaired or replaced.

Any returns not found defective or found damaged by the buyer will be subject to pay return postage of the item. Returns for any other reason after 30 days will incur a restocking fee. Physical damage or physical modifications will declare the warranty void.

All unsealed items are tested to full working order before shipping. Serial numbers are recorded for security before despatch. All returns at buyer’s expense.

• Removal of the warranty stickers on or inside the device will declare the warranty void.

• Dismantling the item will declare the warranty void.